Frequently Asked Questions

For questions not answered below, please contact our customer service team at kimjarrettbeauty@gmail.com.

How can I buy your products?

Kim Jarrett Beauty is a direct-to-consumer brand. Shop our products at kimjarrettbeauty.com.

Do you have any stores?

Kim Jarrett Beauty does not have any freestanding stores.

For international customers outside the USA, am I responsible for customs duties and taxes?

Items shipped outside the United States may be subject to import duties, taxes, or charges that are not included in your order total and will not be covered or reimbursed by Kim Jarrett Beauty.

Kim Jarrett Beauty is not responsible for shipping delays caused by customs, natural events, transfers between carriers, or transportation strikes once a package has left the United States.

Please check with your country's customs office to determine any additional costs before ordering.

I live in Turkey. Why am I unable to order from Kim Jarrett Beauty?

Our apologies, but Turkey has placed a ban on the import of cosmetics products, so Kim Jarrett Beauty is unable to ship products to Turkey.

How can I get in touch with your customer service team?

For customer service inquiries, email kimjarrettbeauty@gmail.com. We aim to respond within 48 hours, Monday–Friday. We may respond on weekends when possible; otherwise, we will reply on the next business day. Response times may be longer during holidays, product launches, and immediately after launches.

How often do you restock?

Kim Jarrett Beauty restock dates vary depending on product availability.

Do you offer discounts or promotions?

Yes, we offer discounts and promotions from time to time. Sign up for our emails to receive news about special offers. Promotional codes may also be shared on Facebook, Instagram, and other social platforms.

Do you ever do giveaways?

We announce official giveaways on kimjarrettbeauty.com and Kim Jarrett Beauty's social channels.

I have not received my order confirmation. What should I do?

Order confirmations can take 24 hours or longer during periods of high demand. If you have not received your confirmation after 24 hours, contact kimjarrettbeauty@gmail.com with your inquiry.

Do you offer returns?

All sales are final, except for faulty products and returns required by applicable consumer law. Faulty items must be returned within 14 days of receipt for replacement, subject to quality review. Contact kimjarrettbeauty@gmail.com for assistance. EU customers have a 14-day withdrawal right for eligible purchases; sealed products that cannot be returned for hygiene or health protection reasons are exempt once unsealed after delivery. Please see our Refund Policy for full conditions. Your statutory rights are not affected.

What payment methods are accepted?

We accept MasterCard, Visa, American Express, Discover, JCB, Venmo, PayPal, Apple Pay, Shop Pay, and Diners Club.

Can I change my order once I've placed it?

Once an order is placed, it is final, subject to applicable statutory rights. For the pre-order changes described below, contact our customer service team.

What does pre-order mean?

At Kim Jarrett Beauty, you can reserve items from upcoming collections before they sell out. Each pre-order item has a pre-order date indicating when it is expected to ship.

How do I pre-order an item?

Eligible items are marked 'PRE-ORDER' on kimjarrettbeauty.com. Add the item to your cart and proceed to checkout as usual. A payment method is required. Please ensure your card will not expire before the expected shipping date.

When will my pre-order arrive?

We will ship your pre-order as soon as it becomes available. Once each item ships, we will email its tracking details so you can follow its delivery.

Can I change the color or size of a pre-order item?

Contact our customer service team. We will assist you with canceling the item from your original order and placing a new order for the requested color or size.

Can I return a pre-order?

Pre-orders follow the same Refund Policy as other purchases. All sales are final except for faulty products and applicable statutory returns, including eligible EU withdrawals. Faulty items must be returned within 14 days of receipt for replacement, subject to quality review. Contact kimjarrettbeauty@gmail.com for assistance and consult our Refund Policy for the full requirements and hygiene exception. Your statutory rights are not affected.

Will I be notified if the pre-order date changes?

Yes, we will email you if the pre-order date changes or your pre-order is canceled altogether.

Can I pre-order more than one item at a time?

Yes. Each item has its own pre-order date and will ship once it becomes available.

Can I change the shipping address for my pre-order?

You will need to cancel the pre-order and place a new order with the correct mailing address. Contact our customer service team for assistance.

Why was my pre-order canceled?

Occasionally, an item becomes unavailable and we cannot fulfill a pre-order. We apologize for the inconvenience and will email you if this happens. You will not be charged for a canceled pre-order. If you have already been charged, a full refund will be credited to your original payment method.

What does 'Clean Beauty' mean?

'Clean Beauty' has many definitions. For Kim Jarrett Beauty's interpretation, please see the Clean Beauty section of our website. Our approach focuses on ingredient safety and how ingredients are sourced.

Are your products and brand cruelty-free?

Yes. Kim Jarrett Beauty does not test on animals. We ensure our suppliers share our beliefs and abide by applicable laws banning animal testing.

Are your products natural?

Kim Jarrett Beauty is a clean beauty brand, not an exclusively natural-products brand. We use natural ingredients when possible, combining them with clean science in our formulas.

Are your products vegan?

Kim Jarrett Beauty is cruelty-free and does not test on animals. Most of our products are vegan. Vegan products are identified on their product pages, where you can also review their ingredients.

We avoid ingredients we consider harmful or whose safety data is questionable or inconclusive. There are currently 1,300 ingredients banned from use in cosmetics. Our Ingredient Caution List includes: Aluminum Salts, BHA, BHT, Coal Tar, Cyclic Silicones, DEA, EDTA, ETA, Formaldehyde, Formaldehyde Donors, Grain Proteins, Hydroquinone, MEA, Mineral Oil, Nano TiO2, Nano ZnO2, Oxybenzone, Parabens, Paraffin Wax, PEGs, Petrolatum, Phenoxyethanol, Phthalates, Plastic Microbeads, Retinyl Palmitate, Sulfates (SLS/SLES), Synthetic Fragrances, Synthetic Flavors, TEA, Triclosan, and Triclocarban.

We also monitor Alcohols, Allergens, Animal-Derived Ingredients, Genetically Modified Organisms (GMOs), Palm Oil, Linear Silicones, and Talc to support safe and responsible formulation.

Is your packaging recyclable?

Kim Jarrett Beauty is committed to ethical and earth-friendly choices whenever possible. We focus on sustainable materials, use recycled materials whenever possible, and use minimal to no plastic. All of our materials are 100% recyclable. We continually work to improve our practices and use post-consumer materials. We encourage customers to recycle, reuse, and reduce their carbon footprint.

Thank you so much for your support!